Customer Complaint
>>Customer Complaint screen fields:
1- Go to Homepage and click on Customer Complaint link located at the top of the page.
>>Customer Complaint Service Request:
Suppose you want to add the Customer Complaint Service Request in your database which is not present. Here are the steps to follow:1- Select Registration Date (DD, MM, YYYY).
2- Customer Complaint Service Request SRQ Type & SRQ Status field is automatically generated.
3- Select Customer-City. ex- Reliance-Mumbai.
4- Select Contact Name-Dept.-Desg. ex- Mukesh-Oil-MD.
5- Select Principal, Model Number. ex- TSS-Com123.
6- Customer Complaint Service Request Instrument Serial Number & Service Type field is automatically generated.
7- Enter the Symptoms & Select the Receipt Mode.
8- You want to fill other problem details to select the 
Other Problem Details option.
Enter the Long Description & Remark.
9- You want to fill customer communication & po related information
to select the
Customer Comm. & PO Related Info.
Enter the Customer Communication Reference Number.
Select Customer Communication Reference Date (DD, MM, YYYY).
Enter the Customer PO Number & Our Order Number.
Field marked with * are compulsory.
>>Want to save Customer Complaint Service Request?
Follow the steps given below:
2- Click on Save Service Request Information link to save Customer Complaint Service Request.